Payment, Delivery and Returns

Summary

• You can order online, by phone, by post, or in person in the shop in Brecon.
• You can pay safely by credit or debit card through our secure online payment processing partner, Opayo (formerly called SagePay). We also accept credit/debit cards by phone, and cheques by post.
• Delivery costs are calculated by the total value of your order. We aim to dispatch within 2 working days of processing your order. Any non-working days (e.g. between Christmas and New Year) will be listed under "Useful Information". Parcels re usually sent by Royal Mail post. Contact us if you need an item urgently.
• We hope you are happy with your order. If there is a problem, contact us and we will help. We comply with the Distance Selling Regulations so you know you can cancel your order within seven working days of receiving it.

Details

Payment

CREDIT or DEBIT CARD
This is the fastest way to pay for quick dispatch (as long as an item is in stock). We accept all major credit cards (excluding Diners Club Cards). Cards are not debited until your goods leave us. We accept online payments by credit or debit card through a secure environment.

CREDIT AND DEBIT CARD SECURITY
When purchasing goods online you will be passed to our secure online payment processing partner, SagePay. Your details will be processed using Opayo (formerly called SagePay) secure systems that are Payment Card Industry Data Security Standard (PCI DSS) compliant. We do not store any cardholder data. Depending on which browser you are using, you may see different security features such as a padlock symbol or the address bar turning green. However, regardless of whether you're using Internet Explorer, SAfari, Chrome, Firefox or any other browser, you can be confident that our site is safe and secure. Transactions are shown in Pounds Sterling. Do not email your card details. We take no responsibility for security if you email your payment details in this way. Card fraud is illegal and will always lead to prosecution. In the event of a refund being made, this will be made to the card on which the original payment was made.

CHEQUE
Please allow 10 working days for your payment to clear. Cheques should be made payable to Aidan Sweeney. Please write your cheque card number and your address on the reverse of your cheque. We reserve the right to wait for payment to clear before dispatching your order.

GIFT VOUCHERS
Gift vouchers can be bought online but can only be redeemed at the shop in Brecon or by post.
OFFERS & PROMOTIONS - If we have a special offer or promotion, you cannot use this in conjunction with any other offer. If in doubt, contact us to ask.

Pricing

All products we offer for sale and postage costs are priced in Pounds Sterling and include UK VAT at the current rate where applicable. The listed prices do not include delivery charges. Any customs or import duties due when your package arrives at the destination country (including post-Brexit tariffs in EU countries) are your responsibility. Occasionally, despite our best efforts, some products may be mispriced on the website. We reserve the right to make changes and will let you know these when you order.

Availability

We try to hold stocks of all products shown in the online shop. However, demand means that occasionally an item is out of stock. If this is the case we will tell you when you order and ask you how you would like to proceed.

Delivery

Delivery costs are calculated according to the total value of your order. UK costs are listed below and include VAT as per HMRC requirements. All dispatch costs are calculated and shown at checkout before you confirm your order. We usually dispatch orders from the Post Office at least once a week. If you need your order urgently, contact us on 01874 623613 and we will do our best to help. All delivery dates are estimates and are subject to availability. Once the order leaves our premises we cannot guarantee the delivery time of the Royal Mail or other carrier. The Royal Mail do not allow us to put delivery instructions (such as "leave with neighbour") on parcels.

UK DELIVERY

BFPO DELIVERY

Providing the address is in the correct BFPO format, and you meet the tax-exemption requirements, orders to BFPO addresses are charged at our normal UK P&P rate, and are eligible to have the UK VAT charge removed. See our BFPO - How to order page for details. BFPO addresses in the Europen Union require tax-exemption form 15(10) to be completed and sent to us before your order can be dispatched VAT-free. See our sample 15(10) tax exemption form.

OVERSEAS DELIVERY

This is calcuated according to the value of goods ordered, and varies depending on destination. Delivery costs will be clearly shown once you enter your delivery address and before you pay. 

If your parcel is unusually heavy and therefore expensive to post (costing significantly more than our stated delivery costs) we reserve the right to charge cost price for postage, but we will always contact you to discuss this first and check you are happy before proceeding.

For overseas deliveries, local tariffs and custom duties are out of our control. These are paid by the recipient. From 1st January 2021 European Union countries will charge tariff duties on goods we send to you. We do not know the rate of these tariffs, but your local customs office can probably help.

Returns policy

We hope you will be pleased with your purchase, but if you think there is a problem with an item you have ordered, please contact us first to discuss the problem. We comply with the Consumer Contracts Regulation 2014 (successor to the Distance Selling Regulations). You may cancel the contract within 14 working days from the day after delivery. Contact us to tell us you are returning an item, return it to us in its original unused condition and packaging. We will then (on receipt of the item in its original condition and packaging) process the refund the full purchase price and original delivery charge. Goods will be refunded within 30 days of cancellation. On receipt of a returned item, which was originally paid for by credit card, a reimbursement will be made directly to the credit card account of the person who originally paid for the goods. You must prepay return postage and we advise you to consider using a recorded delivery service with adequate insurance, as we are unable to compensate for parcels that are damaged or mislaid in transit. You are responsible for return postage costs. Where an exchange item is required, the card will be recharged on despatch of the replacement goods. Personal tailoring, made to measure, special order items, and underwear may not be returned unless faulty or damaged on delivery. 

All of us want you to be happy with your purchase, so do please talk to us on 01874 623613 if you feel there is a problem.

Goods damaged in transit

In the event of goods being damaged on receipt they should be returned to us immediately. Items must not be used when damaged, as you will be deemed to have accepted them in their damaged condition. Before replacement goods or refunds can be issued, goods must be returned for our inspection and if necessary the item may have to be returned to the manufacturer for testing. Postage and packaging fees will be reimbursed for justified damage claims.

If you have any queries about payment, delivery, or returns, you can phone us on 01874 623613.