Terms & Conditions

Introduction

Welcome to our website www.aidansweeney.co.uk .

We are a long established family business and always aim to offer a high level of customer care. We treat our customers fairly and want you all to have a good experience when you deal with us.

Most importantly, any details you give us are kept safe and private, and all online payments are totally secure. Your credit or debit card details are encrypted and sent across a secure connection to Opayo (formerly called SagePay) using systems that are Payment Card Industry Data Security Standard (PCI DSS) compliant.

This sums up our approach, but we need to state various legal points as well, for our protection and for your protection - so we have listed these in detail below.

Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your consumer statutory rights. By using the aidansweeney.co.uk website you signify your agreement to be bound by these terms. These terms are liable to change at any time and any change will take effect from the time of publication on our website. "We", "Us" and "Our" refer to Aidan Sweeney, 7-8 The Market Arcade, Brecon, Powys LD3 9DA, UK. By using this website you warrant that you are of full legal age and may lawfully enter into any contract with us. We will try to provide uninterrupted, error-free access to this website, but this cannot be guaranteed due to the nature of the Internet. Very rarely, access to the website may be suspended or restricted to allow updates, upgrades or repairs. We will try to ensure that this is for the shortest time possible.

Our usual opening hours at the shop in Brecon

Monday to Saturday 10.00 a.m. to 5 p.m.
Early closing Wednesday 1 p.m.
Appointments available out of shop hours, including evenings and weekends
We may be closed on local or public holidays (but appointments can be made)

Our contact details

Post: Aidan Sweeney
7-8 The Market Arcade
Brecon
Powys
LD3 9DA
UK

Telephone: 01874 623613 from UK
0044 1874 623613 from other countries

Email: info@aidansweeney.co.uk

How to order

ONLINE

Use the online shop on this website to order and pay securely online. The ordering process should be clear and easy, but please feel free to phone us on 01874 623613 if you have any queries.

BY PHONE

Telephone orders are welcome. You can ask for further information about products and we can advise you on sizes and other details as necessary. Please telephone 01874 623613 during shop hours. You can then complete your order on the phone if you like (you will need your card details to hand). If you phone outside shop hours your call is diverted to my mobile. We have offered mail order by telephone for many years.

BY POST

You can order by post by writing to us, though it's usually easier to phone (01874 623613) to talk to us first so you can ask any questions and arrange the easiest way for you to pay. Please do not send cash. Our postal address is Aidan Sweeney, 7-8 The Market Arcade, Brecon, Powys, United Kingdom LD3 9DA.

Our Contract (Order)

The information we ask you to give when placing your order is for billing and delivery purposes or for contacting you if we have a query about your order. When placing an order online to buy goods from us, you will be sent an email confirming receipt of the order and the order details. A contract between you and Aidan Sweeney will only take place once the order has been accepted, processed and items despatched. At this point your credit/debit card will be charged. We may decline any order; if we do, we will tell you why. The price, availability and specification of the goods are subject to change without notice. Title in the goods shall not pass to you until we have received in full all moneys owed by you under this and any other contract. All risk of loss of or damage to the goods shall pass to you upon delivery.

Payment

CREDIT or DEBIT CARD
This is the fastest way to pay for quick dispatch (as long as an item is in stock). We accept all major credit cards (excluding Diners Club Cards). Cards are not debited until your goods leave us. We accept online payments by credit or debit card through a secure environment.

CREDIT AND DEBIT CARD SECURITY
When purchasing goods online you will be passed to our secure online payment processing partner, Opayo (formerly called SagePay). Your details will be processed using Opayo secure systems that are Payment Card Industry Data Security Standard (PCI DSS) compliant. We do not store any cardholder data. Depending on which browser you are using, you may see different security features such as a padlock symbol or the address bar turning green. However, regardless of whether you're using Internet Explorer, Safari, Chrome, Firefox or any other browser, you can be confident that our site is safe and secure. Transactions are shown in Pounds Sterling. Do not email your card details. We take no responsibility for security if you email your payment details. Card fraud is illegal and will always lead to prosecution. In the event of a refund being made, this will be made to the card on which the original payment was made.

CHEQUE
Please allow 10 working days for your payment to clear. Cheques should be made payable to Aidan Sweeney. Please write your cheque card number and your address on the reverse of your cheque. We reserve the right to wait for payment to clear before dispatching your order.

GIFT VOUCHERS
Gift vouchers can be bought online but can only be redeemed at the shop in Brecon or by post.

OFFERS & PROMOTIONS - If we have a special offer or promotion, you cannot use this in conjunction with any other offer. If in doubt, contact us to ask.

Pricing

All products we offer for sale and postage costs are priced in Pounds Sterling and include UK VAT at the current rate where applicable. The listed prices do not include delivery charges, which are listed elsewhere on this website (see below). Any customs or import duties due when your package arrives at the destination country (including post-Brexit tariffs in EU countries) are your responsibility. Occasionally, despite our best efforts, some products may be mispriced on the website. We reserve the right to make changes and will let you know these when you order.

Availability

We try to hold stocks of all products shown in the online shop. However, demand means that occasionally an item is out of stock. If this is the case we will tell you when you order and ask you how you would like to proceed.

Delivery

Delivery costs are calculated according to the total value of your order. UK costs are listed below and include VAT as per HMRC requirements. All dispatch costs are calculated and shown at checkout before you confirm your order. We usually dispatch orders from the Post Office at least once a week. If you need your order urgently, contact us on 01874 623613 and we will do our best to help. Any closures/non-working days (e.g. between Christmas and New Year) will be listed under "Useful Information". All delivery dates are estimates and are subject to availability. Once the order leaves our premises we cannot guarantee the delivery time of the Royal Mail or other carrier.

UK DELIVERY

BFPO DELIVERY

Providing the address is in the correct BFPO format, and you meet the tax-exemption requirements, orders to BFPO addresses are charged at our normal UK P&P rate, and are eligible to have the UK VAT charge removed. See our BFPO - How to order page for details. BFPO addresses in the European Union require tax-exemption form 15(10) to be completed and sent to us before your order can be dispatched VAT-free. See our sample 15(10) tax exemption form.

OVERSEAS DELIVERY

This is calcuated accoridng to the value of goods ordered, and varies depending on destination. Delivery costs will be clearly shown once you enter your delivery address and before you pay.

If your parcel is unusually heavy and therefore expensive to post (costing significantly more than our stated delivery costs) we reserve the right to charge cost price for postage, but we will always contact you to discuss this first and check you are happy before proceeding.

For overseas deliveries, local tariffs and custom duties are out of our control. These are paid by the recipient. From 1st January 2021 European Union countries will charge tariff duties on goods we send to you. We do not know the rate of these tariffs, but your local customs office can probably help.

Customs

Goods ordered for delivery outside the UK may be subject to import duties, taxes, or customs charges. From 1st January 2021 European Union countries will charge tariff duties on goods we send to you. These will be levied once the parcel reaches its destination country. Any such charges for import/customs must be paid by you; we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

Returns policy

We hope you will be pleased with your purchase, but if you think there is a problem with an item you have ordered, please contact us first to discuss the problem. We comply with the Distance Selling Regulations. You may cancel the contract within 14 working days from the day after delivery. Contact us to tell us you are returning an item, before returning it to us in its original unused condition and packaging. We will then (on receipt of the item in its original salable condition) process the refund of the full purchase price and original delivery charge. Goods will be refunded within 30 days of cancellation. On receipt of a returned item, which was originally paid for by credit card, a reimbursement will be made directly to the credit card account of the person who originally paid for the goods. You must prepay return postage and we advise you to consider using a recorded delivery service with adequate insurance, as we are unable to compensate for parcels that are damaged or mislaid in transit. Where an exchange item is required, the card will be recharged on despatch of the replacement goods. If you change your mind AFTER the normal returns period, we will - for the following 14 days and as a gesture of goodwill - give you a credit note to the value of the returned goods (P&P excluded). Please follow the above instructions for returning the item(s). Personal tailoring, made to measure, and special order items (e.g. tablecloths cut to size at your request) may not be returned unless faulty or damaged on delivery.

All of us want you to be happy with your purchase, so do please talk to us on 01874 623613 if you feel there is a problem.

Goods damaged in transit

In the event of goods being damaged on receipt they should be returned to us immediately. Items must not be used when damaged, as you will be deemed to have accepted them in their damaged condition. Before replacement goods or refunds can be issued, goods must be returned for our inspection and if necessary the item may have to be returned to the manufacturer for testing. Postage and packaging fees will be reimbursed for justified damage claims.

Images and descriptions

We try hard to show accurate photographs and give accurate descriptions of our products on this website. However, some details, such as colour, may not be a true representation due to technical issues with the website or with the settings of the screen you are looking at. All descriptions, images and specifications are published for illustration purposes only and are not binding on us.

Website access and your shopping account

When ordering via the website, you are responsible for ensuring that your details are correct. You do not need to register an account to use the website or make a purchase - registering is entirely optional - but it can speed up ordering on return visits. If you register for an account, your account details and password must remain confidential to you. You agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused you must contact us immediately. When registering your details please make sure the information you provide us with is complete and correct. Tell us as soon as possible if this changes or if you wish your details removed.

Privacy policy

We collect only the basic personal details required to process your order, take your payment, contact you with any queries about your order, and (if you give your permission) email you very occasionally about products and news at Aidan Sweeney that might interest you. By giving us your details, you consent to our using them in the ways described above. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, sell, or redistribute information that you give us, to any other companies, organisations or individuals. We keep the personal information we receive completely confidential, and used solely for internal purposes. We only use cookies to facilitate the order process.

Use of website

We reserve the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be told immediately. We are unable to amend orders after you press the Order Now button. If you think you have made an error with your order, contact us (preferably by phone) immediately and we will see what we can do to help. You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity. The Product review facility on this website is provided for customers to exchange views that will help other customers when choosing products to purchase. All comments are reviewed by us before they are posted onto this website. We reserve the right to reject any comment/review without explanation. By placing a review on the Aidan Sweeney website, you agree that we may publish your comments on this website and in any other media.

Copyright

All content on the website is the property of Aidan Sweeney, our affiliates or suppliers and is protected by UK copyright and database laws. The contents or any parts of the contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet.

Data Protection

We comply with applicable current Data Protection laws in the UK.

Liability/disclaimer

The information in the website is for information purposes. We are not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice to make any decisions or take any action. The information on the site may, despite our best efforts, contain technical inaccuracies or typographical errors. We are excluded from any liability arising from such inaccuracies by all applicable law. The nature of the internet means that your communications may be susceptible to data corruption, interception, or delays. We shall not be responsible for any detrimental reliance you place on this website or its contents. No-one working for or representing Aidan Sweeney will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Links

The website may contain links to other websites. We are not responsible for the practices of other websites and companies and do not necessarily endorse the material on these websites. These links are provided for your convenience only.

Errors and omissions excepted